Refund policy

30-Day Returns

If you're not happy with your purchase, you may return it within 30 days of delivery for a full refund. Items must be unused and in their original packaging.

Non-Returnable

The following cannot be returned or refunded: returns initiated after 30 days; custom-dimension desktops; items that have been used, assembled or installed; items not in original packaging or with missing parts; items damaged after delivery through use or accident; returns sent without contacting us first or shipped to any address other than the designated return warehouse we provide; untracked returns lost in transit; items marked final sale.

How To Start a Return

Contact us first — via the Contact page or contact@deskmith.com — with your order number. We'll reply within 24 hours on business days, confirm eligibility and send you the address of the designated return warehouse for your item. Returns sent to any other address cannot be processed or refunded. Return shipping is paid by the customer unless the item arrived damaged or defective; we recommend a tracked service. Refunds are issued to the original payment method within 5–10 business days after the warehouse receives and checks the return.

Damaged or Defective Items

If your order arrives damaged or defective, contact us with a photo within 7 days of delivery and we'll send a free replacement or issue a full refund — your choice. No need to ship anything back.