Delivery is available to eligible US addresses. Most products ship directly from China. Standard delivery is free to the contiguous 48 US states and Washington, DC, including rural and remote ZIP codes. Delivery to Alaska, Hawaii and other supported special destinations costs US$19.99–US$99.99 based on combined order weight, calculated at checkout. Deskmith covers any delivery cost above the displayed charge; no separate delivery quote is needed. No additional customs duties or import fees are charged. Any applicable sales tax is shown at checkout before payment.
Shipping
Product-specific delivery: Products shipped directly from China typically arrive in 4–6 weeks from order placement. Read Shipping info on the product page for its dispatch location and delivery details, including US-warehouse delivery arrangements. Custom projects follow the timing confirmed in your quote. Contact us before ordering if you need delivery by a specific date.
Remote-area delivery: Delivery to Alaska, Hawaii and other supported special destinations costs US$19.99–US$99.99 based on combined order weight, calculated at checkout. Deskmith covers any delivery cost above the displayed charge; no separate delivery quote is needed.
The weight-based rates apply to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, the Marshall Islands, Palau, the Federated States of Micronesia, and supported APO/FPO/DPO military addresses.
| Combined order weight | Delivery charge (USD) |
|---|---|
| Up to 2.27 kg (about 5 lb) | $19.99 |
| Over 2.27 to 6.80 kg (about 5–15 lb) | $29.99 |
| Over 6.80 to 18.14 kg (about 15–40 lb) | $49.99 |
| Over 18.14 to 36.29 kg (about 40–80 lb) | $79.99 |
| Over 36.29 kg (about 80 lb) | $99.99 |
Metric limits determine the rate; pound values are approximate. The charge is shown before payment. Deskmith covers any additional delivery cost, including when items ship in multiple packages.
PO Boxes are an address type, not a separate delivery region. Use a street address for standing desks and other large items.
Built-to-order products: The 4–6 week estimate for standard desks includes production and delivery. Custom projects follow the timing confirmed in your quote. Large items may arrive in more than one package and on different days.
Tracking: tracking details are emailed after dispatch. If tracking hasn’t moved for more than 5 business days, contact us and we’ll chase the carrier for you.
Changing your address: contact us via the contact form within 12 hours of ordering and we’ll do our best to catch the order before it ships. Once a package is with the carrier, address changes can no longer be guaranteed.
Cancellations: any order can be cancelled for a full refund before it ships — just contact us. Custom-dimension desktops can’t be cancelled once production has started; we’ll confirm that date with you by email before work begins.
Taxes & Fees
Standard delivery is free to the contiguous 48 US states and Washington, DC, including rural and remote ZIP codes. Delivery to Alaska, Hawaii and other supported special destinations costs US$19.99–US$99.99 based on combined order weight, calculated at checkout. Deskmith covers any delivery cost above the displayed charge; no separate delivery quote is needed. No additional customs duties or import fees are charged. Any applicable sales tax is shown at checkout before payment.
Standing Desk Warranty
Every standing desk is covered by a 10-year warranty on the entire desk — desktop, frame, lifting columns, motor and electronics, control panel, cables and all included hardware — against defects in materials and workmanship under normal use.
How a warranty claim works: email contact@deskmith.com with your order number, a short description and a photo or video of the issue. We reply within 24 hours on business days. If the issue is covered, we’ll ship the replacement part free of charge — most desk issues are solved with a single part swap, no tools beyond the ones that came with your desk.
This warranty does not cover:
- Damage caused by misuse, improper assembly or incorrect installation
- Mechanical damage from accidents or impacts after delivery
- Chemical damage (harsh cleaning agents, solvents, spilled liquids)
- Damage resulting from prolonged moisture exposure or outdoor use
- Discoloration or fading due to direct sunlight
- Intentional damage, alterations or non-standard modifications
- Normal wear from daily use (minor scratches, dents in high-touch areas)
A note on solid wood: walnut and oak are natural materials. Variations in grain and color, small knots, minor movement with seasonal humidity, and a gradual deepening of color over time are characteristics of real wood — not defects — and are not covered by the warranty. If you want a desktop that never changes, solid wood isn’t it; that’s rather the point.
M2 Monitor Arm Warranty
The M2 Monitor Arm is covered by a 5-year warranty. For warranty support, contact Deskmith with your order number and a description of the issue.
Returns & Exchanges
Eligible unused, unassembled and uninstalled items in their original packaging may be returned within 30 days of delivery for a full refund. Custom-dimension desktops cannot be returned. See the conditions below and our Refund policy.
The following cannot be returned or refunded:
- Returns initiated more than 30 days after delivery
- Custom-dimension desktops — they’re made to your measurements and have no restock value
- Items that have been used, assembled or installed — a desk that has been put together counts as used
- Items not in their original packaging, or with missing parts, hardware, cables or manuals
- Items damaged after delivery through use, accident or improper handling (damage on arrival is covered separately — see below)
- Returns sent without contacting us first, or shipped to any address other than the designated return warehouse we provide
- Untracked returns lost in transit
- Items marked as final sale at the time of purchase
To return your order:
- Step 1 — contact us first. Reach out via the contact form or contact@deskmith.com with your order number and the reason for the return. We reply within 24 hours on business days.
- Step 2 — get your designated return warehouse. We’ll confirm eligibility and send you the exact address of the return warehouse assigned to your item. Returns sent to any other address — including the one on the shipping label — cannot be processed or refunded.
- Step 3 — ship it back tracked. Return shipping is paid by the customer unless the item arrived damaged or defective. Use a tracked service and keep your receipt — untracked returns that go missing can’t be refunded.
- Step 4 — refund or exchange. Once the warehouse receives and checks your return, we’ll issue the refund to your original payment method within 5–10 business days — or exchange the item for a different size or color if you prefer and stock allows.
Damaged or defective on arrival? Don’t start a return — this is faster: contact us with a photo within 7 days of delivery and we’ll send a free replacement or issue a full refund, your choice. No need to ship anything back.
Questions about any of this? Talk to us — we reply within 24 hours on business days.