FAQs

PAYMENTS

What payment methods do you accept?

We currently accept PayPal only. Select PayPal at checkout to complete your payment.

PRODUCTS

Is there a warranty?

Every desk carries a 10-year warranty on the entire desk — desktop, frame, lifting columns, electronics and all included components. The M2 Monitor Arm has a 5-year warranty. Details on the Shipping & Returns page.

ORDERS

When will my desk ship?

standing desks are built to order — from order to your door takes 4–6 weeks, covering production, quality checks and delivery. Tracking details are emailed after dispatch.

WHOLESALE

Do you offer volume pricing for offices or teams?

Yes — see Deskmith for Business, or tell us about your project via the contact form.

SHIPPING & RETURNS

Where do you deliver, and what does shipping cost?

Delivery is available to eligible US addresses. Most products ship directly from China. See Shipping info on the product page for its delivery details. Standard delivery is free to the contiguous 48 US states and Washington, DC, including rural and remote ZIP codes. Delivery to Alaska, Hawaii and other supported special destinations costs US$19.99–US$99.99 based on combined order weight, calculated at checkout. Deskmith covers any delivery cost above the displayed charge; no separate delivery quote is needed. No additional customs duties or import fees are charged. Any applicable sales tax is shown at checkout before payment.

How long does delivery take?

Products shipped directly from China typically arrive in 4–6 weeks from order placement. Read Shipping info on the product page for its dispatch location and delivery details, including US-warehouse delivery arrangements. Custom projects follow the timing confirmed in your quote. For orders with multiple products, items may ship separately. Contact us before purchase if you need delivery by a specific date.

What is your return policy?

30-day returns. Contact us first — we’ll send you the address of the designated return warehouse for your item (returns sent anywhere else can’t be processed). Items must be unused, unassembled, uninstalled and in original packaging; custom-dimension desktops can’t be returned. Full details in our Refund policy.

What if my order arrives damaged?

Contact us with a photo within 7 days of delivery and we’ll send a free replacement or issue a full refund — your choice. No need to ship anything back.